A Challenging Security Ceremony
The onboarding process for Ledger Enterprise Solutions, known internally as the "Key Ceremony," represents a critical security moment for clients managing billions in digital assets. Any friction in this process directly impacts C-level perception of the platform's enterprise readiness.
Understanding the Challenge
My process began with immersive research to fully understand the complex requirements and pain points of the existing onboarding experience.
This case study presents a comprehensive redesign that balanced strict security requirements with modern user experience principles. The result transformed a frustrating, time-consuming process into an efficient, confidence-building experience worthy of an enterprise security solution.